• 75% OFF SELECTED PRINTS AT 30X20 & 20X60 V/V
  • CAPPED $9.95 DELIVERY. Free postage on orders over $100.00

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Canvas Factory Refund and Replacement Policy

You have the right to ask for a replacement or refund under Consumer Law  for products and services bought on or after 1 January 2011.

You can ask us for a  replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

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As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

  • Manufacturing defect - replacement
  • Item lost in transit - replacement if Premium Freight Protection ordered
  • Shipping damage - replacement if Premium Freight Protection ordered
  • Canvas Factory internal IT system error - store credit
  • Canvas Factory Customer Service or designer error - store credit

Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue so that we may review for you. 

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Under Australian Law, Canvas Factory only have to offer a monetary refund if you experience a major problem.

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A product or good has a major problem when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it
  2. it is unsafe
  3. it is significantly different from the sample or description
  4. it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
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Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.

pet portrait commissions

Canvas Factory do not have to pay for damages or losses that:

  • are not caused by our conduct, or our products
  • relate to something  independent of our business, after the goods leave our control

pet portrait commissions

If you decide that you no longer want to progress with your order (prior to printing) please be advised our Designer Fee is NOT refundable

Husband loves the size of the wallet! Well made and perfect amount of card slots
It is beautiful! It's a gift for myself sister In law. I may need to buy more for my daughters. ;) Thank you for the personal attention and for sharing your craft.
Great product for a great price.
Nice watch for a girl, face is smaller than others. My child liked the blue color. Easy to set up, numbers are easy to read. What remains to be seen is how well it will hold up for a 10 year old, only time will tell. See what I did there?
A real find for men's yoga. Men's shorts now-a-days are rather long and I couldn't find a short shot until these. Very happy with the very light weight yet strong construction; well priced!
I loved it!
So cute for guys or girls! Packaging is amazing! My new favorite gift to give!
The good: these really are "no show" socks that work with loafers or boat shoes. However: your foot is always grinding against one seam or another. One digs underneath the nail of your big toe; another rides up the arch. Seriously, when was the last time you wore a sock that was made of three separate pieces of material just for the foot?
Fit a bit tight but I think that's by design. Feel comfortable and socks don't show when wearing low tops
These socks are outstanding. They're my third pair now as they're the only ones that help prevent blisters around my toes. That being said, you have to keep your toenails clipped short! Otherwise they will eventually wear through the socks as they're "lightweight" socks. Mine usually last about a year before the big toe starts to develop a little hole. It's not a big deal as my wife is able to quickly stitch it closed and they keep on trucking.
Look pretty nice
Purchased these with the intention for blowing my husband's/mine nose. The material is a little bit on the thicker side. Which we prefer. Still looking for a material that is the ultimate thick to softness ratio.
got these for my daughter. True to size. She loves them.
Im very happy with the design of this bag. It has all the compartments I like without looking frumpy. Love the fabric!
very thin.
Beautiful!! I love the color!
Good size
They were a little smaller for the glasses, but they work really well and I can wear them over my glasses. They also protect my eyes from the sides. I would purchase them again!
I have a 44-inch waist and have a hard time buying clothes online. I got the XX-large and these fit well around my waist and legs. Not too tight and not too baggy. The webbing doesn't constrict. Good material, well made, good pockets.
Very comfortable and my shoes dont eat them while I walk!
If you carry a lot of money it's not the wallet for you.
Own a long sleeve. Find it high quality and and comfortable.
Great products
The product was exactly as described. I was looking for a smaller wallet that would hold everything I have. This wallet did that and looks well made.
Bought as gift for a friend -- he liked it quite a bit! Not as broad brimmed as a sombrero but good for sun.
NICE weight and cleans very well, fits in my pocket too.
Prime Day redux. Purchased a pair of these on Prime Day 2017 and 2018... I drive 40 miles each way to work daily with the sun in my face. East in the morning. West in the evening. The ones I bought a year ago are black frame with gray lens. By far the most useful purchase I made on PD17. The sunglasses are lightweight and comfortable with dark lenses that wrap around nicely. After a year, my daily driving sunglasses have held up very well with no issues to speak of. They fit perfectly in the overhead holders in both my vehicles. I rarely use the case, but despite leaving the sunglasses in the car each day in extreme temperatures, they remain like new. Impressive! So.... A couple weeks ago, I left my sunglasses in my car that was being serviced and drove the other to work, sans sunglasses -- bummer. I thought to myself, "Gee, wish I had a 2nd pair of those sunglasses". Along comes PD18 and purchased that 2nd pair. This time gunmetal-gray frame with gray lens. Packaged very well (same as before), Same great fit. I'm confident the new pair will be as good as my existing. Good quality and value priced.
Great watch at a great price. My 13 year old daughter has very small wrists and this watch fits her okay (we can get the strap small enough). It is a good size for her.